DJayPro crashing

Craighannah

  • Regular Member
  • Computer: Mac OS 10.7
  • Reloop Product: Beatpad 2
  • Software: djay Pro
23 February 2017, 17:43
Anyone else have this problem

Djay pro+Reloop beatpad 2+ Ipad Air 2: crashes when using Shift+preview, and sometimes the music is still playing,
Also when are they going to fix the Shift=Que Function?
Craig

Reloop_Matze

  • Global Moderator
  • Regular Member
  • Computer: Mac OS 10.10
  • Firmware Version: 0.06
  • Reloop Product: RP-8000
  • Software: Serato DJ
  • Software Version: 1.6.3
21 March 2017, 17:14
Did you update firmware and software as well as iOS to their latest version?

Craighannah

  • Regular Member
  • Computer: Mac OS 10.7
  • Reloop Product: Beatpad 2
  • Software: djay Pro
22 March 2017, 18:19
Beatpad 2 and iPad air2 all running latest firmware and software.
Craig

azote

  • Regular Member
  • Computer: iOS
  • Firmware Version: v.021
  • Reloop Product: Beatpad
  • Software: djay Pro
  • Software Version: Latest
28 March 2017, 15:50
Hello there,

I have the same problem with a genuine iPad Air (2014) (no jailbreak and everything up to date) and a new Beatpad 2.
I bought both djay 2 and djay Pro, but after approximately 1,5-2 hours, they both crash.

I don't have this problem when I use the apps without the Beatpad and when I use Philips m1x-dj controller.

It happens now at every Dj set I make and it's definitely not pleasant..
Can you help me too?

Thanks a lot!

Reloop_Matze

  • Global Moderator
  • Regular Member
  • Computer: Mac OS 10.10
  • Firmware Version: 0.06
  • Reloop Product: RP-8000
  • Software: Serato DJ
  • Software Version: 1.6.3
30 March 2017, 16:46
We try to reproduce and investigate the issue. I am very sorry for the inconvenience this caused. Thanks for your patience.

Best regards, Matthias

azote

  • Regular Member
  • Computer: iOS
  • Firmware Version: v.021
  • Reloop Product: Beatpad
  • Software: djay Pro
  • Software Version: Latest
13 April 2017, 10:00
Thank you Reloop_Matze, any news?
Is there a log I can send you?

azote

  • Regular Member
  • Computer: iOS
  • Firmware Version: v.021
  • Reloop Product: Beatpad
  • Software: djay Pro
  • Software Version: Latest
13 June 2017, 21:27
Hey there,
I'm still having the same issues.
I did try both the paid version of djay2 and djay pro and they crash.
I installed the trial version of djay 2 on my Dell laptop but there's a lag with the pads.

How can I send you back my beatpad?
It's just causing me problems and frustrations and no one here seems to care..
Thanks a lot